Refund Policy

ELECTRONIC VISA (E-VISA)

Processing time

The processing time depends on the type of visa, nationality and type of processing that you applied for your Evisa ( process visa in normal case, urgent case, super urgent case, express case, emergency case, weekend or holiday case).

A "Processing Notification" will show that the Evisa application will be processed on dd/mm/yyyy. We will send you a result on dd/mm/yyyy at [a specific time].

The processing time is dependent on business hours, which are 8:00 AM to 16:00 PM (GMT+7) Monday to Friday (excluding lunch time from 11:00 AM to 13:30 PM) and is also subject to National Public Holidays.

Working time will be based on Vietnam Time (GMT+7).
The processing time is based on the applicant acceptance time and processing time of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:

The issuing authority may reject any visa, passport, or other travel document application for any reasons and may not provide a reason to global-evisa.com for the rejection. We have no responsibility for any delays, cancellations, financial, and other losses due to denial or delay in processing.

Prior to approval, the issuing authority may ask for additional documentations, and we will inform you by Email to prepare a full set of required documents. Since we do not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any documents nor can we guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity, or number of entries. Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained

Fees

Service fee:
By submitting your e-visa application to global-evisa.com, you consent to paying all fees associated with this kind of service, including the service fee and admin & Government fee.

This fee is charged by us to submit your application, help you get your visa approval letter on time, and support you 24/7 about the visa procedure.
An email with the title " Application #ID: Confirm Visa Successful (gate OnePay) – [Name of applicant]" will show that we already received your payment. We will send you an email with the subject "Application #ID: Visa for Vietnam Remind (gate OnePay) - [Name of applicant]" " if your payment is failed and instructs you to try again using a different payment method. Any problems that result from a failed payment are not our responsibility. If we do not receive payment from you, we will not process your visa.

If your visas are denied by the Immigration Department: We will refund half of the fee you have paid to you.

You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the payment process.

Where a Electronic Visa has been requested, the fee paid to global-evisa.com includes processing of the E-VISA visa only and does not include any appeals or additional services.

Cancellation and Refund

The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to global-evisa.com for the rejection. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.

You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the refund process.

If for any reason you decide to cancel your application before paying the Service Fee, you may do so without incurring any fees or penalties, even if you forget to notify us.

If for any reason you decide to cancel or change any information on your application before we begin processing the service, you may do so without incurring any fees or penalties. If so, before our "Processing Notification" is issued to your registered email address, you must send an official cancellation request with your Application ID to our email sales@global-evisa.com. A complete refund will be provided in this situation.

After our system sends the "Processing Notification" to your registered email address, if you decide to cancel your application or change any information for any reason, there won’t be a refund granted, and the service will proceed automatically.

An extra fee will be charged for the correction.

A "Processing Notification" will show that the visa application will be processed on dd/mm/yyyy. We will send you a result on dd/mm/yyyy at a specific time.

Prior to approval, if additional information or documents are required after submission, we will contact you promptly by email. Processing will continue after we receive the requested items. Please note that delays in submitting complete and correct documents may lead to longer processing times than what we initially promised. We will not be responsible for any delays caused by incomplete or incorrect submissions, where the application has already been lodged with the authorities and government fees have been incurred.

1. Failure to Confirm to Proceed, Clarify Eligibility, or Provide Required Documents Before Submission:

If the applicant does not confirm their intention to proceed, clarify required eligibility details, or provide sufficient documents necessary for submission by the end of the same calendar month in which our request email is sent or within 7 calendar days of our email request (Vietnam time), whichever comes later, the order may be considered inactive.

This may include, but is not limited to, situations where we need to confirm whether the applicant:

• is eligible for visa exemption,
• holds a diplomatic or official passport, or
• needs to provide additional or corrected documents required for submission.

As certain preparation steps, eligibility checks, and government-related arrangements may already have been initiated during this stage, government fees and administrative fees will be deducted automatically from the total amount paid to cover government-related charges, administrative handling, and processing preparation.

The remaining balance, if any, will be refunded to the applicant.

2. Failure to Submit Updated Documents Requested by the Government:

If the application has already been submitted and the applicant does not send, or explicitly declines to provide, any additional or updated documents requested by the government, by the end of the same calendar month in which our request email is sent (Vietnam time) or within 7 calendar days of our email request (Vietnam time), whichever comes later:

Any delays, late approvals, or rejections due to the late submission will be the applicant’s responsibility.

Only a refund of 50% of the total amount paid will be applied automatically in such cases. The remaining 50% shall be retained to cover government charges, administrative handling, and processing efforts already incurred.

3. Submission of Complete and Correct Documents:

Once we receive all complete, accurate, and valid documents requested in our email, we will submit or update the application for processing immediately.

If the applicant later needs to apply for expedited processing, additional fees will apply, and these fees are non-refundable. If the applicant decides not to pay these fees, the application will continue on the original timeline.

After the relevant authority accepts the application, we will not accept cancellation or refund requests.

Documents will be sent via email as usual, but in some cases, you will be required to send us hard copies or original documents to submit to the Immigration Department for review. You will send these required documents to our office. A delivery charge will be your responsibility. All third-party delivery companies are subject to the conditions set by these individual companies. global-evisa.com accepts no liability for losses or delays incurred when using third-party delivery companies.

You will be charged an additional fee to expedite the process, or your visa will be canceled if the authorities do not have enough time to process it. We will send you a list of required documents via email. Please send us a full set of the needed documents on time. There will be no refunds allowed and global-evisa.com accepts no liability for any problems brought on by late document submissions.

Please get in touch with us right away through email at sales@global-evisa.com or through our hotline at +84.987.309.313 if for any reason you are unable to get your Visa Approval Letter by the due date as indicated by us via the "Processing Notification." No refund is given if you don’t do that.

Technical problems, incorrect email addresses, or information submitted by applicants without notifying us in advance will not be held liable for any loss or delay.

global-evisa.com shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor shall global-evisa.com be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation.

It is strongly advised that you double-check your details to make sure that all of the following information is accurate. There will be no cancellation and no refund in this case. You will be charged in full for any mistakes on your part.

Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.

Admin & Government fee is non-refundable for any reason.
In the event that global-evisa.com made a mistake while submitting your approval letter and you notify us at least seven working days before the date of your arrival, we will obtain a new approval letter for you using the same information from your initial application without charging you any additional fees.

Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day, National Independence Day, etc.), the refund will be processed the next business day. However, depending on how your bank or financial institution operates, it can take you 7 to 10 working days to get your money. Regardless of the payment method you used, any fees your bank or financial institution imposes in connection with the return will be applied to your account. The fees our bank or financial institution charges for the return are the responsibility of global-evisa.com