Update Date: 20/08/2026
Effective Date: 20/08/2026

Welcome to the Global-eVisa.com website (the “Website”, “Platform” or “Global eVisa”).

These Terms and Operating Policies (the “Terms”) govern the rights, obligations and responsibilities between Global-eVisa.com (“Global eVisa”, “We”, “Us”) and users of the Website, registrants of or users of the services provided through the Website (“Customer”, “You”).

By accessing the Website, creating an account, submitting an application, placing an order, making a payment or using any service of Global eVisa, You acknowledge that You have read, understood and agreed to be bound by these Terms and the relevant policies published on the Website.

INFORMATION ABOUT THE PLATFORM OPERATOR

Operator Information

• Legal entity name: THE ONE DIGI CORP

• Trading Name/Brand: Global eVisa

• Head Office Address: 40 Thien Phuoc, Tan Hoa Ward, Ho Chi Minh city, Vietnam

Scope of Operations

Global eVisa operates an online platform that enables customers to learn about, register for and use services relating to the preparation, receipt, review and support in processing applications for electronic visas (eVisa) or other services related to immigration procedures within the scope of services published on the Website.

Status of Global eVisa

Global eVisa is a service provider offering application advisory support and/or administrative services relating to visa applications within the scope published on the Website.

Unless expressly stated otherwise in writing, Global eVisa is not a government authority, immigration authority, embassy, consulate or competent authority responsible for deciding whether to grant or refuse a visa.

The final decision to grant, refuse, cancel or change the status of a visa shall be made by the government authority or competent authority of the destination country.

Payment of service fees to Global eVisa does not mean that the Customer is guaranteed to obtain a visa.

PRIVACY AND DATA PROTECTION POLICY

Global eVisa respects privacy rights and is responsible for protecting customers’ personal information in accordance with applicable laws on data and personal data protection.

Purpose and Scope of User Information Collection

Global eVisa may collect information necessary to provide the services, including but not limited to:

• Full name;

• Date of birth;

• Nationality;

• Passport or travel document information;

• Portrait photograph;

• Contact information;

• Address;

• Travel information;

• Payment information;

• Visa application information;

• Communications between the Customer and Global eVisa;

• Technical information generated when the Customer uses the Website.

Depending on the type of service, Global eVisa shall only request information necessary for the purpose of providing the service or performing relevant legal obligations.

Scope of Information Use

Collected information may be used for:

1. Receiving and processing requests for services;

2. Checking the completeness and validity of application information;

3. Preparing and supporting the submission of applications within the scope of the services;

4. Contacting Customers regarding applications and services;

5. Processing payments, refunds and related transactions;

6. Providing customer support;

7. Preventing fraud, abuse or unlawful conduct;

8. Responding to requests from competent government authorities;

9. Improving the quality of the Website and services;

10. Performing Global eVisa’s legal obligations.

Data Retention Period

Global eVisa shall retain information for as long as necessary to fulfill the purposes for which it was collected, provide services, resolve disputes, fulfill legal obligations, or for such other period as required by law.

When information is no longer necessary, Global eVisa shall delete, destroy or anonymize such information in accordance with applicable law and appropriate internal policies.

Parties That May Access Information

Customer information may be accessed, to the extent necessary, by:

• Employees and relevant departments of Global eVisa;

• Service providers supporting the operation of the Website;

• Payment service providers;

• Technology, storage or security service providers;

• Partners providing services necessary to fulfill the Customer’s request;

• Competent government authorities where there is a lawful request.

Global eVisa does not sell customers’ personal information to third parties for commercial purposes contrary to applicable law.

Security Measures

Global eVisa applies reasonable technical and administrative measures to protect information against unauthorized access, use, disclosure, alteration or destruction.

However, no method of transmitting or storing data over the Internet can guarantee absolute security. Customers understand and accept reasonable risks when providing information online.

Rights of Data Subjects

Subject to applicable law, Customers may request:

• Access to personal information;

• Correction of inaccurate information;

• Deletion or destruction of data;

• Restriction of data processing;

• Withdrawal of consent where permitted by law;

• Exercise of other rights under personal data protection laws.

Requests shall be sent to:

Email: evisa@global-evisa.com

Global eVisa may require Customers to provide necessary information to verify their identity before processing a request.

Complaints Relating to Personal Data

Customers may submit feedback or complaints relating to the protection of personal data to:

Email: evisa@global-evisa.com
Address: 40 Thien Phuoc, Tan Hoa Ward, Ho Chi Minh city, Vietnam

Global eVisa shall receive, verify and process such requests within a period appropriate to the nature of the matter and applicable laws.

RIGHTS AND OBLIGATIONS OF THE PARTIES

Rights and Obligations of Global eVisa

Global eVisa has the right to:

1. Issue and publish conditions for using the Website and transaction conditions;

2. Determine the scope and standards of each service;

3. Charge service fees according to the published fees;

4. Refuse or suspend processing of a request if the information provided is incomplete, inaccurate, shows signs of fraud or violates the law;

5. Suspend or restrict accounts where necessary;

6. Modify, update or improve the Website and services;

7. Take necessary measures to ensure information security;

8. Coordinate with competent government authorities upon lawful request.

Global eVisa has the obligation to:

1. Provide clear and accurate service information within its control;

2. Publicize service fees and transaction conditions;

3. Protect customers’ information and data in accordance with applicable regulations;

4. Receive and process feedback, requests and complaints;

5. Operate the Website within reasonable capabilities and apply security measures;

6. Provide services within the scope registered and paid for by the Customer;

7. Perform other obligations as required by law.

Rights and Obligations of Customers

Customers have the right to:

1. Receive information about services, fees and transaction conditions;

2. Select appropriate services;

3. Have their personal data protected;

4. Receive updates relating to their applications within the scope of the services;

5. Request support, submit feedback or complaints;

6. Receive refunds if they satisfy the published refund conditions.

Customers have the obligation to:

1. Provide accurate, complete and truthful information;

2. Check information before confirmation and payment;

3. Provide valid documents as required;

4. Make full and timely payment;

5. Not provide forged documents or false information, or unlawfully use another person’s information;

6. Not use the Website to engage in unlawful conduct;

7. Proactively check registered email accounts, user accounts and registered contact methods;

8. Promptly notify Global eVisa if they discover incorrect application information or signs of irregularity.

Global eVisa shall not be liable for consequences arising from incorrect, incomplete, expired or untruthful information provided by the Customer.

METHODS FOR RECEIVING AND RESOLVING FEEDBACK, REQUESTS AND COMPLAINTS

Methods of Submission

Customers may submit feedback, requests or complaints through:

• Email: evisa@global-evisa.com

• Contact form on the Website;

• Online support channel on the Website, if available;

• Telephone: +84.379.522.522

• Other methods published by Global eVisa from time to time.

Required Information

For Global eVisa to have a basis for processing the matter, Customers should provide:

• Full name;

• Registered email address/telephone number;

• Order number or application reference number, if any;

• Details of the feedback/complaint;

• Relevant documents and evidence, if any.

Processing Procedure

Global eVisa applies the following basic procedure:

Step 1: Receive the request.
Step 2: Verify the Customer’s information and the details of the matter.
Step 3: Review the application, transaction or relevant information.
Step 4: Communicate with the Customer or relevant parties where necessary.
Step 5: Provide a resolution or response.
Step 6: Implement corrective measures, issue a refund or take other measures if the Customer is eligible.

Response Time

Global eVisa expects to provide an initial response within 24–48 business hours from receipt of a complete request.

For simple matters, Global eVisa expects to resolve the matter within 03 business days.

For complex matters involving third parties or competent authorities, the processing time may be longer. In such cases, Global eVisa shall notify the Customer of the processing status to the extent possible.

PRICING POLICY

Service Fees

Service fees are published on the Website at the time the Customer places an order.

Depending on the service, the price may include:

• Global eVisa service fee;

• Application processing fee;

• Fees charged by competent authorities, if any;

• Taxes, if applicable;

• Other fees clearly notified before the Customer makes payment.

Before payment, the Customer shall be provided with information regarding the total amount payable and applicable fees.

Fees Charged by Competent Authorities

Where a service involves visa fees or official fees charged by the relevant government authority, Global eVisa shall notify the Customer of such fees to the extent possible.

Official fees collected by competent authorities may be subject to the separate policies of those authorities.

Price Changes

Global eVisa has the right to adjust service fees to reflect operating costs, service policies or applicable laws.

The price applicable to a transaction that has been confirmed and paid for by the Customer shall be governed by the transaction conditions applicable at the time of payment, unless otherwise provided by law or agreed with the Customer.

CONDITIONS AND LIMITATIONS ON SERVICE PROVISION

Global eVisa may apply conditions or limitations to the provision of services, including:

Time Limitations

Certain services may only be provided during specific periods or within specified timeframes.

Processing times published on the Website are estimates only, unless Global eVisa has expressly committed to a specific timeframe in writing.

Geographical Limitations

Services shall only be provided to countries, territories or passport types published by Global eVisa from time to time.

Customer Eligibility Requirements

Customers must satisfy requirements relating to nationality, passport, age, purpose of travel or other conditions depending on the type of visa.

Application Limitations

Global eVisa has the right to request additional information or documents if an application is incomplete.

Global eVisa may refuse to process an application if:

• The application contains fraudulent information;

• Documents are invalid;

• Information is inconsistent;

• The Customer does not satisfy the service conditions;

• The request shows signs of violating the law.

Service Interruptions

Services may be interrupted due to:

• System maintenance;

• Technical incidents;

• Network or service provider failures;

• Changes to government authority systems;

• Force majeure events;

• Other causes beyond Global eVisa’s reasonable control.

PAYMENT POLICY

Payment Methods

Global eVisa may provide one or more payment methods, including:

• Credit/debit cards;

• Bank transfer;

• E-wallets or payment gateways;

• Other online payment methods supported by the Website.

Available payment methods shall be displayed at the time the service is ordered.

Payment Confirmation

A service order shall only be confirmed after Global eVisa receives confirmation of successful payment, unless otherwise provided.

The Customer is responsible for checking transaction information and notifying Global eVisa if any irregular transaction is detected.

Refunds

Refunds shall be processed in accordance with the Service Termination and Refund Policy under Article 10 of these Terms.

The actual time for funds to be credited to the Customer’s account may depend on the bank or payment service provider.

DELIVERY POLICY

Global eVisa is a platform providing online services relating to the receipt of information, assistance in preparing, reviewing and processing electronic visa (eVisa) applications or other related support services as requested by the User.

Due to the nature of the services, which are provided entirely or primarily in electronic form, “delivery” under these Terms means Global eVisa’s provision of service results, documents, notices or information relating to an application to the User through electronic means.

Methods of Service Provision and Delivery of Service Results

Global eVisa may provide service results through one or more of the following methods:

• Sending information, confirmations or electronic documents to the email address registered by the User;

• Providing notices or results through the User’s account on the Global eVisa website;

• Providing an electronic link for the User to access or download documents or service results;

• Other electronic methods notified by Global eVisa at the time the User places the order.

For services relating to the issuance of an eVisa or a visa decision by a competent authority, Global eVisa is not the visa-issuing authority and has no authority to decide whether an application is approved or refused.

Service Providers and Relevant Third Parties

Depending on the type of service, Global eVisa may coordinate with or use the services of partners, technology providers, payment service providers, application support providers or other third parties to perform the services.

Where service results are provided by or depend on a consular authority, immigration authority, government authority or other competent third party, the timing and method of delivery of the results may depend on such parties.

Estimated Processing Time

The processing time displayed on the Website or notified to the User at the time of ordering is an estimated processing time, unless Global eVisa confirms in writing that a specific timeframe is a committed timeframe.

Processing times may be affected by:

• The User providing incomplete, inaccurate or invalid information or documents;

• Requests for additional information or verification;

• Processing times of competent authorities;

• Public holidays, holidays or periods during which competent authorities suspend receipt of applications;

• Technical or system issues or events beyond Global eVisa’s reasonable control.

Global eVisa shall use reasonable efforts to process services within the estimated timeframe and shall notify the User if significant delays arise that Global eVisa knows of or can reasonably anticipate.

Geographical Limitations

The scope of services depends on the type of eVisa, destination country, nationality of the visa applicant and conditions imposed by the competent authorities of the destination country.

Global eVisa has the right to refuse to accept or provide a service if the User does not satisfy the service eligibility requirements or if the service is not available for the relevant country, territory, nationality or application type.

The User is responsible for checking and providing accurate information regarding nationality, passport, destination country and other relevant information before placing an order.

Provision of Information During Processing

Global eVisa shall provide the User with necessary information regarding the status of application processing to the extent that such information is available to Global eVisa from its systems or relevant parties.

Information may be provided by email, through the website account, messaging or other communication methods used by Global eVisa.

The User is responsible for maintaining an accurate email address and contact information and regularly checking notifications relating to the service.

Checking Information and Documents

As the services are performed electronically, the User is responsible for carefully checking all personal information, passport information, date of birth, nationality, travel information and documents provided before confirming and paying for the service.

Global eVisa may check the completeness or formal suitability of the information but shall not be responsible for verifying, on behalf of the User, the accuracy of information provided by the User.

RETURN, CANCELLATION AND REFUND POLICY

As Global eVisa’s services are electronic services performed at the specific request of each User, service changes, cancellations and refunds shall be subject to the conditions below and the specific policy displayed at the time the service is ordered.

Conditions for Service Changes, Cancellations and Refunds

The User may request a change, cancellation or refund to the extent permitted for the type of service ordered.

Depending on the processing status of the application, the User may receive a full or partial refund of the service fee if:

• The cancellation request is submitted before Global eVisa begins performing the service;

• Global eVisa is unable to provide the service for reasons attributable to Global eVisa;

• Global eVisa notifies the User that the service cannot be performed;

• Other cases in which Global eVisa confirms that the User is eligible for a refund under the applicable service policy.

Unless otherwise provided by applicable law, fees incurred by third parties, competent authorities, application processing fees or other non-refundable fees may not be refunded.

Cases Where No Refund Is Available

Global eVisa may refuse to issue a refund or may issue only a partial refund in the following cases:

• The User provides incorrect, incomplete or inaccurate information;

• The User fails to provide additional documents or information within the required timeframe;

• The application is refused by a competent authority due to reasons attributable to the User or because the User does not satisfy visa eligibility requirements;

• The User changes their plans after the service has commenced;

• The User fails to receive, check or access information sent to the registered email address or account;

• Government authority or third-party fees are non-refundable;

• Other cases clearly notified on the service order page or before the User makes payment.

A refusal by a competent authority to issue an eVisa does not mean that Global eVisa has provided the service improperly if Global eVisa has properly performed the scope of services ordered by the User.

Request Deadline

Unless otherwise provided on the service page, the User should submit a request for a service change, cancellation or refund within 03 days from the date on which the event giving rise to the request occurs.

For complaints relating to information or service results, the User should notify Global eVisa as soon as possible so that Global eVisa has an opportunity to review and resolve the matter.

Procedure for Receiving and Processing Return, Cancellation and Refund Requests

The User may submit a request through:

• The support function on the Global eVisa website;

• The support email address published on the website;

• Or another contact method published by Global eVisa.

The request should include the order/application number, information of the person who placed the order, the reason for the request and relevant documents, if any.

Global eVisa shall receive, review and respond to the request within a reasonable period, normally no more than 03 business days from receipt of all necessary information, except where further verification with a third party or competent authority is required.

Refund Method

If a refund request is approved, Global eVisa shall issue the refund through the original payment method or another method agreed upon by the parties.

The actual time for funds to be credited to the User’s account may depend on the bank, card issuer, payment service provider or payment method used.

Refund Costs

Where the User requests a refund due to a change in personal circumstances or for reasons not attributable to Global eVisa, incurred processing fees and non-refundable third-party fees may be deducted before the refund is issued.

Where the service is not provided due to an error attributable to Global eVisa, Global eVisa shall bear the refund-related costs for which it is responsible under applicable law and the policies applicable to the service.

POLICY ON METHODS OF SERVICE PROVISION

Services Provided Directly on the Platform

Global eVisa provides certain services directly through the website, including receiving information, providing guidance, reviewing information, assisting with application preparation and other electronic services depending on the product.

Service Period and Devices

Services shall be provided during the period recorded at the time the User places the order or stated in the order confirmation notice.

The User may access the services using Internet-connected devices and compatible web browsers. Certain features may require browsers or operating systems supported from time to time.

Unless otherwise provided, the User may only use the services for personal purposes and for the registered application/order.

Use and Key Features

The User shall follow the instructions on the website, including:

1. Selecting the appropriate service and country/eVisa type;

2. Providing the required information and documents;

3. Checking and confirming the information;

4. Paying the service fee;

5. Tracking the processing status;

6. Receiving notices, documents or service results electronically.

Features and procedures may be updated or adjusted by Global eVisa to improve service quality, security and platform operations.

Restrictions During Use

The User must not:

• Provide false information or use another person’s documents;

• Use the platform for unlawful purposes;

• Interfere with, damage or attempt to gain unauthorized access to the system;

• Use the service to commit fraud or deception;

• Share an account or login information with a third party where such sharing affects the security of the account or application.

Global eVisa has the right to suspend or restrict access to the services if it detects conduct that violates these Terms or poses a risk to the security or confidentiality of the platform.

Services Booked in Advance and Used Later

For services booked in advance but used or performed at a later time, Global eVisa shall publish the applicable conditions of use on the service page or in the order confirmation.

The User must satisfy the requirements relating to time, location, documents and other requirements notified before using the service.

The service validity period shall be determined according to the information displayed when the order is placed or in the order confirmation.

Rescheduling and cancellation conditions and any additional costs shall be governed by the policy applicable to each service and shall be notified to the User before or at the time of placing the order.

SERVICE TERMINATION AND REFUND POLICY

Cases of Service Termination

The service or agreement between Global eVisa and the User may terminate in the following cases:

• The User completes use of the service;

• The User submits a request to terminate or cancel the service in accordance with the applicable provisions;

• Global eVisa completes its service obligations;

• The parties agree to terminate;

• The User violates the Terms and Conditions;

• The provision of the service cannot continue due to legal requirements or a decision of a competent authority;

• An event beyond Global eVisa’s reasonable control occurs, preventing Global eVisa from continuing to provide the service;

• Other cases provided for in these Terms or under applicable law.

Upon termination of the service, the parties shall perform obligations that arose before the termination date. Termination shall not affect provisions that, by their nature, are intended to remain effective after termination of the service.

Termination Date and Service Fees

Where the User requests termination of the service, the termination date shall be the date on which Global eVisa receives a valid termination notice, unless otherwise agreed by the parties or the service has already been completed before that time.

If the service has commenced before the termination request is received, the User may be required to pay fees corresponding to the portion of the service already performed and reasonable, non-recoverable costs incurred.

Where applicable law provides otherwise regarding the termination date or the User’s right to cancel/terminate, such law shall prevail.

Procedure for Submitting a Termination Notice

The User may submit a service termination request through the support function on the website or the contact address published by Global eVisa.

The notice should include:

• Full name of the person who placed the order;

• Order or application number;

• Service to be terminated;

• Reason for termination, if any;

• Information necessary for Global eVisa to verify the request.

Global eVisa shall confirm receipt of the request within 03 business days after receiving complete information and shall notify the User of the termination, the amount to be refunded (if any) and any remaining obligations.

Refund Upon Service Termination

If the User is eligible for a refund after termination of the service, Global eVisa shall refund the corresponding amount in accordance with the Service Change, Cancellation and Refund Policy under Article 9 of these Terms.

The refund amount may be determined as follows:

Amount Paid – Service Fees for Services Performed – Non-Refundable Third-Party Fees – Other Eligible Costs (if any).

Where termination arises from an error attributable to Global eVisa and the User is eligible for a refund, Global eVisa shall refund the amount corresponding to the portion of the service that has not been provided in accordance with applicable law and the applicable policy.

The refund shall be made through the original payment method or another method agreed upon by the parties. The actual processing time may depend on the bank or payment service provider.

LIABILITY AND LIMITATION OF LIABILITY

Global eVisa undertakes to provide services with reasonable care within the scope of its control.

However, Global eVisa shall not be liable for matters beyond its reasonable control, including but not limited to:

• Visa approval or refusal decisions of competent authorities;

• Changes to immigration or visa policies of the destination country;

• Delays by government authorities;

• Incorrect information or documents provided by the Customer;

• System failures of government authorities, banks or third parties;

• Internet failures;

• Natural disasters, epidemics, wars, strikes or other force majeure events.

Global eVisa does not guarantee that the Website or services will operate continuously, be error-free or always be available.

WEBSITE TERMS OF USE

Customers must not use the Website to:

1. Engage in unlawful conduct;

2. Access or attempt to access the system without authorization;

3. Distribute malware;

4. Illegally collect information of other persons;

5. Impersonate another person;

6. Provide false information or documents;

7. Interfere with the operation of the Website;

8. Use the Website for fraudulent purposes or to cause harm to another party.

Global eVisa has the right to suspend or terminate a User’s access if there are reasonable grounds to believe that the User has violated the above provisions.

INTELLECTUAL PROPERTY

All content on the Website, including but not limited to brand names, logos, designs, text, images, interfaces, software, databases and materials, is owned by Global eVisa or licensed to Global eVisa for use.

Customers may not copy, modify, distribute, commercially exploit or use such content without the written consent of the lawful rights holder, except where permitted by law.

AMENDMENTS TO THE TERMS

Global eVisa has the right to amend or update these Terms in order to:

• Comply with applicable laws;

• Reflect changes in services;

• Improve Website operations;

• Enhance security;

• Reflect changes to the business model.

The new version shall be published on the Website and shall take effect from the time specified in the notice, unless otherwise required by law.

The Customer’s continued use of the Website after the effective date of the new Terms shall be deemed to constitute the Customer’s acknowledgment and acceptance of the amended Terms, to the extent permitted by law.

DISPUTE RESOLUTION

The parties shall prioritize resolving all disputes through negotiation and good-faith cooperation.

Customers should first submit feedback or complaints to Global eVisa to allow Global eVisa an opportunity to review and remedy the issue.

If a dispute cannot be resolved through negotiation, the dispute shall be resolved by the competent authority in accordance with applicable law.

This provision does not exclude or limit any rights of consumers protected by law.

GENERAL PROVISIONS

If any provision of this document is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

Global eVisa’s failure to immediately exercise any right or remedy under these Terms shall not be construed as a waiver of that right.

Other policies published on the Website, including the Privacy Policy, Refund Policy or specific service conditions, may be deemed an integral part of these Terms.

In the event of any discrepancy between the general Terms and the specific conditions of a service, the specific conditions shall apply to the relevant service, unless otherwise provided by law.

CONTACT INFORMATION

Any questions, requests for support, feedback or complaints relating to the Website and Global eVisa services may be sent to:

Operating Entity: The One Digi Corp
Brand: Global eVisa
Address: 40 Thien Phuoc, Tan Hoa Ward, Ho Chi Minh city, Vietnam
Email: evisa@global-evisa.com
Telephone: +84.379.522.522
Website: https://global-evisa.com/
Support Hours: 08:00 - 17:30

Global eVisa recommends that Customers carefully read these Terms before using the services. Continued use of the Website or placement of an order constitutes the Customer’s acknowledgment that they have read, understood and agreed to the applicable terms.